Guarantee Conditions
for Urban/Tour Tyre Models

This document sets out the guarantee conditions (the “ContiGarant”) for our Urban/Tour tyre models with puncture protection level 6-8 supplied under the Continental brand (the “Tyres”). For the avoidance of doubt, the ContiGarant does not apply to any other tyre model than the ones mentioned specifically in the ContiGarant

The ContiGarant is provided by Continental Reifen Deutschland GmbH, Continental-Plaza 1, 30175, Hannover, Deutschland (“we” “our”, “us” and “Continental”) to the person purchasing the Tyres (“you”).

If a claim is to be made under the ContiGarant it must be made by you. The guarantee is provided to the person purchasing the Tyres, and not to any other person. If Tyres are purchased from another person other than us, or if they are purchased with a vehicle from someone other than us, then if there is an issue with the Tyres this must be raised with that other person, not us.

1. Overview of the guarantee

The ContiGarant is provided at no additional cost to you as a free benefit when you purchase Tyres either online or at participating stores. For the avoidance of doubt this guarantee will not apply to Tyres which are not purchased online or at a non-participating store. A list of participating stores can be located at www.continental-tires.com/where-to-buy

You will find additional details in the following items. Any variations to the ContiGarant must be made in writing and only bind us if signed by an authorised officer of Continental

ContiGarant is an additional benefit that Continental provides voluntarily at no charge and in accordance with these conditions when you purchase Tyres. This does not restrict your statutory rights in respect of the Tyres, such as warranty rights or product liability rights in the event of defects – the ContiGarant is additional to your rights.

If the conditions for ContiGarant are met and you assert a valid claim according to and under these conditions during the guarantee period (set out below in paragraph 8), we shall at our sole discretion either replace the Tyres, repair the Tyres or pay you the reasonable costs of replacing the Tyres subject to the claim and as set out in paragraph 11, and in addition pay you a service fee (as set out in paragraph 11) – without complications – as further set out below.

2. Program changes

To benefit from the ContiGarant you must register the Tyres you have purchased. During registration you will receive a copy of the ContiGarant.

Continental may change the terms of the ContiGarant at any time (those changes taking effect from then on) or discontinue it at any time. In the event you have already registered Tyres for ContiGarant, the ContiGarant will continue to apply for the specific Tyres that was valid at the time of registration.

3. Guarantee requirements

The benefits of the ContiGarant are conditional upon:

  • you and the Tyres having been completely and duly registered on the guarantee website located at www.contigarant.com/uk
  • the relevant, proper invoice for the specific Tyres purchased having been provided as part of that, within 14 days of the date of purchase and within the promotional period (as set out in paragraph 7 below);
  • you having a valid ContiGarant guarantee claim within the guarantee period set out below, and
  • there are no grounds for exclusion or restriction set out in these conditions which apply save but, as detailed above.

4. Guaranteed persons

Only (i) end users who (ii) purchase guaranteed Tyres new, (iii) as the original buyer, and (iv) who reside in the United Kingdom at the time of registration of the Tyres are entitled to benefit from the ContiGarant.

People who are involved with ContiGarant, are the organisers of ContiGarant, and people who are directly connected with those people, including their siblings, and their husband or wife, and other closely related people (being direct family members) are excluded from participating.

Where a person has enjoyed benefits of the ContiGarant but is later found to be an excluded person or otherwise not entitled to those benefits, then we may charge (and the person must pay) the sums normally due for any replacement Tyres provided.

5. Guaranteed products

Only those Tyres with all of the following features are subject to the ContiGarant:

  • Bicycle tyres purchased together with the associated Continental tube,
  • Models: Bicycle tyre model of puncture protection level 6-8
  • Brand: Continental
  • Terms of purchase: Purchased as new products in the United Kingdom either in a participating store or online at the website specified in paragraph 6 during the promotional period.

6. Guarantee website

https://www.contigarant.com/uk

7. Promotion period

5 May 2026 - 4 May 2027

8. Guarantee period

This begins upon the date of purchase of a Tyre as set out in the invoice for that Tyre and ends 1 year after that date.

9. Valid guarantee claim

The ContiGarant applies where irreparable damage to a Tyre arises during the guarantee period other than as a result of improper use and only as a result of normal use. Further information concerning improper use and normal use of a Tyre is set out in the information provided with the Tyre at the time of the purchase and on our website at www.contigarant.com/uk

Examples of irreparable damage are:

  • Irreparable punctures of the Tyre; due to nails, screws, or glass, for example
  • Damage caused by vandalism supported by documentation evidencing a report to the police

10. Grounds for exclusion

ContiGarant expressly does not apply in the following cases which include but are not limited to:

  • Tyres whose origin cannot be verified or whose origin or type of damage cannot be determined during any inspection;
  • Incomplete Tyres;
  • Tyres that were damaged by natural catastrophes or fire;
  • Stolen Tyres;
  • If there was a defect in the Tyre’s manufacture (in such an event a claim must be made against us pursuant to your rights under applicable law);
  • In case of improper assembly or disassembly of the Tyre;
  • Where rims other than those recommended by us or noted as suitable by us have been used with the Tyres;
  • Tyres that were used during competitions or other events and not for normal leisure or personal purposes; and
  • Tyres that have been used in a clearly incorrect way

11. Scope of guarantee

Where you are entitled to the benefits provided by the ContiGarant the benefits shall be at our discretion and, subject to availability, we will replace the relevant Tyre with the same Tyre, or with a guaranteed product that is different, equivalent, or has a lower value at and subject to availability), or alternatively pay to you our determination of the costs of obtaining a replacement.

We will meet up to £15 per Tyre of your connected service fees, subject to provision by you of invoices or receipts for those costs.

Any alternatives to the above benefits are excluded.

Any payments to you will be made by bank transfer from an external service provider on behalf of Continental. For this purpose, you must provide the external service provider with your bank details (IBAN and BIC).

Where we pay you the costs of obtaining a replacement Tyre, we will pay you up to the value of the original price you paid for the relevant Tyre.

A claim under the ContiGarant is limited to no more than four Tyres per person.

A claim may be asserted against ContiGarant only once in connection with a Tyre. This does not restrict your rights under applicable law. If rights under applicable law are asserted in addition to the ContiGarant, this will be taken into account as you are not entitled to “double recovery” respect of any single matter.

12. Guarantee registration and further information

Questions about the ContiGarant can be sent to: support@contigarant.com.

To register with ContiGarant, you must provide various mandatory information:

  • First name and surname
  • Address: Street, postcode, city
  • Email of the tyre owner
  • Upload proof of purchase

We may ask you to confirm your consent to these conditions by accepting an electronic copy. Following this, the user account will be created on the ContiGarant guarantee website. At the same time, the participants confirm that they have read and understood the processing of their personal data as set out in our privacy policy on that website www.contigarant.com/uk/privacy.

The registration data is used to uniquely identify the purchaser of the Tyres and can also be checked and managed by the participant on this website. By registering on the ContiGarant website, you confirm your understanding of this processing of your personal data for these purposes. You can find further information in the associated privacy notice.

You retain access until at least 12 months after registration. You will be notified of any discontinuation of your ContiGarant on the website www.contigarant.com/uk.

13. General terms on participation

You understand and agree that

  1. We reserve the right to exclude participants from the ContiGarant if we have a reasonable suspicion of fraudulent or illicit behaviour, including via information obtained from third parties.
  2. We reserve the right to withhold benefits if there are reasonable doubts about your good faith in engaging with ContiGarant or if you violate these conditions.
  3. We shall have the right to require you to submit any document relevant to the ContiGarant and its application or the registered Tyres at any time, to verify the right to participate in the ContiGarant, and in particular in the event of suspicious behaviour, even if a right to participate has not been asserted.

14. Handling claims

Any ContiGarant claim must be handled exclusively via the website.

Any claim can be asserted within 30 days after the tyre is damaged, but not later than the end of the guarantee period. For the avoidance of doubt, provided that any damage occurred during the guarantee period then any claim can be made outside of the guarantee period but no later than [30] after the end of the guarantee period days.

For the damage to be assessed, you must make photos of the damaged tyres and upload them on the ContiGarant website.

You must submit an uploaded invoice for each claim or must have uploaded an invoice during the registration as set out in these conditions. The repair invoice must also be submitted.

The request will be processed within 30 days from the date of the claim. You can check the processing status on the guarantee website.

If a claim is denied, you will be notified by email, including the reason for denial.

15. Restrictions of liability

We are not responsible for providing or ensuring the fitness of any software, equipment or services you may use to participate in ContiGarant including that which is used to access our website. Downloading materials from our website is at your own risk, and we recommend that you implement up to date antivirus and firewall software in relation to any activities with regard to our and other websites.

We shall not be liable for loss, costs, expenses, damages or claims experienced by you which do not arise out of or which are not connected with your participation in ContiGarant.

16. Final provisions

Finding one or more provisions of this agreement to be ineffective or unenforceable, now or in the future, will not affect the remaining provisions. If an ineffective or unenforceable regulation is found, the parties shall cooperate to replace it with an effective regulation that comes closest to the purpose and rationale of the replaced provision in legal and economic terms.

This agreement is governed by English law without giving effect to the regulations of the United Nations Convention on Contracts for the International Sale of Goods.